Kriss Japan Black Roller Pen | Matte Black with Gold Trims

Shipping

• Ships pan-India. Dispatched in 1–2 working days; engraved orders take 2–3 days extra.
• Delivery in 3–7 working days after dispatch. Tracking sent by email and SMS.
• Free express shipping on prepaid orders above ₹799.
• Delivery dates are indicative — orders ship via third-party couriers.
• Festivals, weather or transport disruptions may cause delays. We'll keep you posted.
• No deliveries on Sundays and national holidays.
• Please share a complete address and a number we can reach.
• If an order returns undelivered due to an incomplete address or no one available, re-shipping is charged at actuals.
• Courier proof of delivery signed in the recipient's name is treated as delivered. Flag any discrepancy within 48 hours and we'll take it up with the courier.

Returns & Exchanges

• 7 days from delivery. Pen must be unused, with original box, refill and warranty card.
• Not returnable: engraved or personalised pens, opened refills and ink, clearance items (unless faulty).
• Damaged, wrong or missing item? Write in within 48 hours with photos. Full replacement or refund.
• Raise a request on WhatsApp [number] or email [care@] with your order number.
• Free reverse pickup where serviceable. Otherwise self-ship and we'll reimburse standard charges.
• Refunds in 5–7 working days after quality check — original payment method, or bank transfer for COD.
• One exchange per order, subject to stock.

Still worth confirming with the client: return window, free reverse pickup, engraving turnaround, COD, and international shipping.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

• The items with the original receipt are returned within 30 days of purchase.

• Items must be in the original condition as purchased with all labels/tickets attached.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).