Shipping policy
At Pierre Cardin, we strive to ensure that your orders are delivered in a timely and secure manner. Please review the following shipping and delivery terms before placing your order.
Shipping Coverage
We currently ship to all serviceable locations within India only.
Order Processing Time
Orders are typically processed and dispatched within 1 to 3 working days of order confirmation.
Please Note: Orders for personalised or engraved pens are custom-made and may require additional processing time. Such orders may take longer than the standard processing timeline before they are dispatched.
In case of any unexpected delay in processing, customers will be informed via email or SMS.
Estimated Delivery Timeline
After dispatch, orders are usually delivered within 3 to 7 working days, depending on your location.
Delivery times may vary based on the destination, courier partner, and local conditions.
Possible Delivery Delays
Delivery timelines may be affected by:
- Festivals and public holidays
- Adverse weather conditions
- Natural calamities or political disruptions
- Courier or logistical issues beyond our control
In such events, we will make every effort to deliver your order at the earliest possible time.
Delivery Address Requirements
Please ensure the shipping address and contact information provided are accurate and complete.
We request that someone be present at the given address to receive the package.
Deliveries may not be possible on Sundays and National Holidays.
Undelivered Orders & Reshipping
If an order is returned to us due to an incorrect address, unreachable contact number, or recipient unavailability:
- The customer will be required to bear the cost of reshipping the product.
- No refunds will be issued for shipping charges in such cases.
Proof of Delivery (POD)
Once the courier service marks the order as delivered and provides a POD (Proof of Delivery) with the customer's name or that of an authorized recipient, the delivery will be considered complete.
We are not responsible for any claims of non-receipt if a valid POD is available.
Tentative Delivery Dates
All delivery dates shared at the time of order are provisional and subject to change.
Orders may be be delivered earlier or later than the selected date depending on courier service conditions.
Customer Support
For any issues related to shipping or delivery, please reach out to our support team.
Email: Flairindia@flairpens.com
Contact Numbers:
- +91 22 2868 9318
- +91 22 4203 0405
- +91 22 2967 6000
- +91 22 2967 6004
- +91 22 2967 6005
- +91 22 2967 6006
We appreciate your patience and thank you for choosing Pierre Cardin.