Refund policy

At Pierre Cardin, we are committed to delivering high-quality writing instruments and ensuring complete satisfaction for every customer. If you are not entirely satisfied with your purchase, our return, replacement, and refund policies are here to support a smooth resolution.

Cancellation Policy

Orders once placed cannot be cancelled without a valid reason.

If a customer wishes to cancel an order without a valid reason, they are required to place a new prepaid order of the same amount. Only after the new prepaid order is confirmed will the cancellation or further process be considered.

Return & Replacement Policy

If you receive a damaged, defective, or incorrect item, you may request a replacement within 7 days of delivery. To be eligible for replacement:

  • The item must be unused, in its original condition, and with all packaging intact.
  • You must contact us at Flairindia@flairpens.com within 7 days of delivery, along with your order number and clear photos of the product and packaging as received.

Once your request is submitted, our support team will evaluate it and respond within 24–48 business hours. Each claim is assessed individually to ensure a fair resolution.

We reserve the right to approve or deny replacement requests based on inspection of the submitted evidence.

Refund Policy

Refunds are only issued under the following conditions:

  • A replacement is not available.
  • The product qualifies under our return guidelines.

Once the returned product is received and inspected at our warehouse, your refund will be initiated within 24–48 business hours. It may take 2–7 business days for the refunded amount to reflect in your original payment method, depending on your bank or payment provider.

General Conditions for Return or Replacement

  • The product must not be personalized or engraved.
  • Custom orders are not eligible for return or replacement.
  • Products damaged due to customer mishandling will not qualify for refund or exchange.
  • Return shipping costs are borne by the customer, unless the error is on our part.

Cancellation Policy (Engraved / Personalised Products)

Orders for engraved or personalised products are custom-made based on the details provided by the customer.

Once the order has been processed and sent to the personalisation/engraving team, it cannot be cancelled, modified, or refunded.

This policy is in place because personalised products cannot be reused or resold.

Warranty Policy

All Pierre Cardin products come with a 30-day limited warranty covering manufacturing defects only.

This warranty does not cover:

  • Damages caused by misuse, accidents, or unauthorized repairs.
  • Wear and tear from regular usage.
  • Personal loss of components like pen refills or packaging.

To make a warranty claim, please contact us at Flairindia@flairpens.com with your order number, photos of the product, and a detailed description of the issue.

Contact Us

For return, refund, or warranty-related queries:

Address:
Flair House, Plot No. A/64, Cross Road - A, Marol Ind. Area, MIDC, Andheri (East), Mumbai - 400093, Maharashtra, India (W.e.f. September 30, 2024).

Email:
Flairindia@flairpens.com

Contact Numbers:
+91 22 2868 9318
+91 22 4203 0405
+91 22 2967 6000
+91 22 2967 6004
+91 22 2967 6005
+91 22 2967 6006

We strive to make your Pierre Cardin experience premium, secure, and worry-free. Thank you for choosing us.